Returns policy
Cancelling your order
In accordance with the Distance Selling Directive (2000) you may cancel your order at any time, without reason, within 7 days of delivery. You may cancel your order provided:
- the goods remain unused and component parts are unopened
- you or the recipient retain and take reasonable care of the goods until returned
- you return packaged items to us.
Please be aware that you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection.
On receipt of the goods, Kent Canoes will give you a full refund of the amount paid (less the delivery charge) or a credit as required. Refunds can only be credited back to the original card that the goods were bought with.
Kent Canoes can arrange for delivery of replacement products to you if required. This constitutes a separate contract between you and Kent Canoes. This does not affect your statutory rights.
Refunds and Exchanges
In the event that your purchase is not suitable, you have the right to return it to us. The item must be unused, undamaged and with original labels and packaging. You must notify us within 10 working days by post, email or telephone of your intention to do this. Please note that you are responsible for any return postage.
Where you are requiring an exchange we will charge our usual delivery charges. You are of course most welcome to collect your goods free of any carriage charges from our shop if that is more convenient.
In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
DVDs and books are not returnable unless defective.
All of the above does not affect your statutory rights.
